Does My Business Really Need AI Solutions?

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Is my company read for AI solutions

Sixty-one percent of organizations in the U.S. have integrated some form of automation in their business processes. Yes, we get it that automation does not necessarily involve AI but the more advanced form of business process automation does. Intelligent process automation is where machines can “learn” from past experiences/situations and make their own decisions based on them. The best example of this is customer service, virtual assistants like Apple Siri, Amazon Alexa, and Google Assistant. But you don’t need to be a humongous large organization like these three to automate your business processes.

Among businesses implementing automation, most have automated highly repetitive back-office functions. Automation of functions is most extensive in IT, operations and production, customer service and finance. This is usually a good place, to begin with before incorporating AI into your business processes. Businesses need to be “AI-ready” if they want to go beyond basic automation.

Types of process automation 

As we said, AI technology is used in automation but many automated processes are devoid of Intelligent automation. Here are the different types of automation

Basic automation: This usually takes very simple tasks and automates them by using tools to centralize routine tasks. It is also called ‘fixed automation’ since it carries out a fixed task with defined steps and allows for no deviation from this. Robotic process automation (RPA) and business process management are part of this type of automation. Many back-office tasks like filling forms, extracting data or moving files are the best use cases for this format.

Business Process Automation: This requires dedicated software and business apps. It typically involves 3 functions: automating processes, creating a centralized information hub and reducing human input for task completion. Employee onboarding, digitizing purchase