Chatbot trends for 2022 and Why Businesses are Taking Notice

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AI chatbots will help businesses save more than $8 billion a year by 2022, according to CNBC Report of chatbot statistics. Chatbots are not new but their capabilities are definitely expanding and automation and cognitive intelligence are making them more human-like every year.  While these bots are making life easier for customers, from the  business perspective, it is helping them to expand at a fast rate without having to depend on a corresponding increase in customer support staff.

These are the chatbot trends that will be dominating 2022.

Why are Chatbots becoming essential for businesses? 

Chatbots are software applications that can communicate with people via live chat or other messaging platforms. Their user interface might be text-based, voice-based, or a combination of the two. The majority of chatbots nowadays are driven by artificial intelligence (AI), allowing them to deliver a more natural and customized user experience. Businesses with high customer engagement have found the advantage of using chatbots for customer interactions.

 In 2022, Gartner predicts that 70% of white-collar workers will be interacting with conversational bots to speed up their work.

In 2022, Chatbots will go places that they have not gone before. From customer interactions, we will see these intelligent bots being adopted to a greater extent into the workplace.  In 2022, Gartner predicts that 70% of the white-collar workers will be interacting with conversational bots to speed up their work. For instance, if Martin usually went through a 6-step process to retrieve specific files for a project, all he needs to do now is speak or text the chatbot to retrieve the file. The bot will do the searching and come back with relevant files – easy peasy isn’t it?

Top Business Chatbot Trends in 2022

Artificial intelligence (AI) is revolutionizing chatbots by mimicking human thinking and decision-making. According to Gartner, by 2022, AI will manage 70% of all consumer contacts. But it is not only customer service, as mentioned before, a slew of new trends will make their presence felt in more business processes.

 Trend #1: Chatbots will handle more payment processes 

Chatbots for customer service will find options to include payment alternatives. It will be as simple as a customer texting “I w