A holistic approach to designing & developing the Chennai Metro Rail App

CMRL – Mobile App

ITech India’s relationship with CMRL started in 2015 when we were awarded a project to revamp and maintain their website. Today we are the go-to technology partner for CMRL. We are working with them on transforming technology to meet their unique demands such as beacons for alerts, cardless passenger entry and automation of feeder services for last mile connectivity.

In 2017 ITech India launched the CMRL mobile app that was envisaged with the dual purpose of satisfying the needs of tourists as well as daily commuters.

CMRL Mobile App

The Challenge

During the entire Chennai Metro Development process we had to deal with a number of challenges

The Solution

iTech India also developed an end-to-end HRMS system for the CRML employee portal. Integrating the portal with the existing biometric system for building a leave planner and encashment process, along with insurance add-ons, shift hours etc. Automation of revenue collection and reconciliation, ticket media stock management as well as customer complaint management being some of the many back-end systems developed.

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