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A Holistic Approach To Designing & Developing The Chennai Metro Rail App

ITech India’s relationship with CMRL started in 2015 when we were awarded
a project to revamp and maintain their website.

CMRL – Mobile App

ITech India’s relationship with CMRL started in 2015 when we were awarded a project to revamp and maintain their website. Today we are the go-to technology partner for CMRL. We are working with them on transforming technology to meet their unique demands, such as beacons for alerts, cardless passenger entry, and automation of feeder services for last-mile connectivity.

In 2017, ITech India launched the CMRL mobile app that was envisaged with the dual purpose of satisfying the needs of tourists as well as daily commuters.

cmrl-challange-icn

The Challenge

During the entire Chennai Metro Development process, we had to deal with a number of challenges.

  • We were upgrading the app from a hybrid version to a native version for Android and iOS in order to combine speed with more dynamic features like to-the-second updated train timings and smartcard recharge.
  • GPS services for nearest metro station information, last mile connectivity, as well as cultural information for tourists.
  • Ease of use, providing maximum information with minimal input.

The Solution

  • Using agile methodologies, our iTech team interacted with our client at every phase of design and development, ensuring transparency right through the process.
  • Our aim was to ensure simplicity in user interactivity along with the best design practices of every technology, e.g., material design for Android applications and auto layout for iPhones.
  • Android versions utilized a combination of Android SDK, Java, SQLite, and Eclipse IDE to make the app available from Android 4.2 and above.
  • For the iOS version of the Chennai Metro Rail app, we used iPhone SDK, Xcode, Objective-C, Swift, and CoreData.
  • The modules developed for both apps included route information, station information like the nearest metro station, timings, platform, parking availability, feeder information, online recharge, etc.
  • The inbuilt tourist guide went beyond the metro environment, detailing the nearest places of cultural interest, top reviewed restaurants in the vicinity, and where to stay.
cmrl

The Benefits

  • Passengers can purchase and validate tickets directly from their smartphones, eliminating the need for physical tickets.
  • They can recharge their smart cards online anytime, enhancing accessibility and convenience.
  • Browsing fare options, selecting tickets, and choosing from available routes for efficient journey planning is possible.
  • Passengers can plan their trip seamlessly with route options, ensuring a smoother travel experience.
  • They can make secure payments using various digital payment methods, adding peace of mind to their transactions.
  • No more queues with the mobile app for ticketing, resulting in a faster boarding process.
  • Reducing paper usage with digital tickets, contributing to a more sustainable environment.

iTech India also developed an end-to-end HRMS system for the CMRL employee portal. Integrating the portal with the existing biometric system for building a leave planner and encashment process, along with insurance add-ons, shift hours, etc. Automation of revenue collection and reconciliation, ticket media stock management, as well as customer complaint management, were some of the many back-end systems developed.

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