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Mobile App for Metro Transport System

A Holistic Approach to Developing the Metro Rail App

CMRL – Mobile App

ITech developed a mobile app for metro transport system, transforming technology to meet their unique demands, such as beacons for alerts, cardless passenger entry, and automation of feeder services for last-mile connectivity. In 2017, ITech India launched the Metro mobile app that was envisaged with the dual purpose of satisfying the needs of tourists as well as daily commuters.
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The Challenge

During the entire process, we had to deal with a number of challenges.
  • We were upgrading the app from a hybrid version to a native version for Android and iOS in order to combine speed with more dynamic features like to-the-second updated train timings and smartcard recharge.
  • GPS services for nearest metro station information, last mile connectivity, as well as cultural information for tourists.
  • Ease of use, providing maximum information with minimal input.

The Solution

  • Using agile methodologies, our team interacted with our client at every phase of design and development, ensuring transparency right through the process.
  • Our aim was to ensure simplicity in user interactivity along with the best design practices of every technology, e.g., material design for Android applications and auto layout for iPhones.
  • Android versions utilized a combination of Android SDK, Java, SQLite, and Eclipse IDE to make the app available from Android 4.2 and above.
  • For the iOS version of the Chennai Metro Rail app, we used iPhone SDK, Xcode, Objective-C, Swift, and CoreData.
  • The modules developed for both apps included route information, station information like the nearest metro station, timings, platform, parking availability, feeder information, online recharge, etc.
  • The inbuilt tourist guide went beyond the metro environment, detailing the nearest places of cultural interest, top reviewed restaurants in the vicinity, and where to stay.

The Benefits

  • Passengers can purchase and validate tickets directly from their smartphones, eliminating the need for physical tickets.
  • They can recharge their smart cards online anytime, enhancing accessibility and convenience.
  • Browsing fare options, selecting tickets, and choosing from available routes for efficient journey planning is possible.
  • Passengers can plan their trip seamlessly with route options, ensuring a smoother travel experience.
  • They can make secure payments using various digital payment methods, adding peace of mind to their transactions.
  • No more queues with the mobile app for ticketing, resulting in a faster boarding process.
  • Reducing paper usage with digital tickets, contributing to a more sustainable environment.

iTech also developed an end-to-end HRMS system for the employee portal. Integrating the portal with the existing biometric system for building a leave planner and encashment process, along with insurance add-ons, shift hours, etc. Automation of revenue collection and reconciliation, ticket media stock management, as well as customer complaint management, were some of the many back-end systems developed.

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